1) Privacy Policy
Last Updated: [Date]
ServiceCenterSupport.online ("Website", "We", "Our", "Us") users ki personal information ka respect karta hai aur data protection policies follow karta hai. Is Privacy Policy ka purpose batana hai ki hum kaun si information collect karte hain, kaise store karte hain, aur kaise use hoti hai.
1. Information We Collect
Hum kuch types ki information collect kar sakte hain:
Name
Mobile Number
Email Address
Location/Address Details (Jab user service request kare)
Device/IP/browser information (Security & analytics purpose ke liye)
2. How We Use Collected Data
User data hum use karte hain:
Service booking aur support provide karne ke liye
Communication, call, email, SMS/WhatsApp updates ke liye
Website experience improve karne ke liye
Fraud prevention & security monitoring ke liye
3. Data Sharing & Disclosure
Hum data third-party ko sell nahi karte.
Data sirf authorized service technicians, delivery partners, & payment gateways ke saath share ho sakta hai — sirf job fulfilment ke purposes ke liye.
4. Cookies Usage
Website better experience ke liye cookies use karti hai. Users chahein to browser settings me cookies disable kar sakte hain.
5. Third-Party Links
Website me external links ho sakte hain. Hum un sites ke privacy practices ke zimmedar nahi hain.
6. Data Security
Hum reasonable security measures follow karte hain taaki user information unauthorized access se safe rahe.
7. Your Rights
Users apna data access, update ya request deletion kar sakte hain.
8. Contact for Privacy Issues
Email: support@servicecentersupport.online
Phone: +91-[Insert Number]
📄 2) Terms & Conditions
Last Updated: [Date]
Ye Terms & Conditions (T&C) ServiceCenterSupport.online ka use regulate karte hain. Website access karne se user in terms ko accept karta hai.
1. Service Scope
Hum repair/maintenance coordination service provide karte hain. Actual repair ka kaam authorized or experienced professionals dwara kiya jata hai.
2. Customer Responsibility
User ko jo details provide karni hoti hain vo sahi, updated aur genuine honi chahiye.
Technician visit ke liye safe & accessible location dena user ki responsibility hogi.
3. Payments
Service charges device type, issue level, location aur spare parts ke hisab se vary kar sakte hain.
4. Limitation of Liability
Hum kisi bhi data loss, device damage, natural failure ya indirect loss ke liye responsible nahi honge agar:
Device already faulty ho
Unauthorized modification ya mishandling ho
Third-party part failure ho
5. Booking Cancellation
User appointment cancel kar sakta hai, lekin technician assign ho chuka ho to minimal visit fee applicable ho sakti hai.
6. Updates to Terms
Hum T&C kabhi bhi modify kar sakte hain without prior notice. Latest version website par accessible rahega.
📄 3) Refund & Service Warranty Policy
Last Updated: [Date]
Hum quality service provide karne ke liye committed hain. Ye policy service-related complaints & refunds ke rules define karti hai.
1. Refund Eligibility
Refund tab possible hai jab:
Technician visit nahi hua ho
Repair complete na ho paya ho
Wrong billing ya duplicate transaction hua ho
2. Non-Refundable Situations
Refund applicable nahi hoga agar:
Repair ho gaya ho aur device client use kar raha ho
Third-party parts user request par install kiye gaye ho
Customer negligence se phir issue generate ho
3. Service Warranty
General repair service warranty 7–30 days (issue type par depend)
Spare parts warranty manufacturer terms ke according hogi
4. Refund Process
User support team ko email/WhatsApp se contact kare. Refund 3-7 working days me process ho sakta hai.
Email for refund: billing@servicecentersupport.online
📄 4) Disclaimer Page
ServiceCenterSupport.online ek independent service provider aggregator platform hai.
Hum kisi brand (Samsung, LG, Whirlpool, etc.) ke authorised service centre nahi hain jab tak specifically mentioned na ho.
Logos/brand names unke respective owners ki property hain
Use ka purpose sirf service category representation hai
Repairs technician experience & available resources ke basis par kiye jate hain
User device handover karar deta hai apne responsibility par, aur hum claim guarantee nahi dete ke har repair 100% successful hoga — condition/workload/part availability ke basis par results vary ho sakte hain.